Shipping Policy

This Shipping Policy governs the shipment of products offered on the website torzena.com, operated by Torzena, located at Calle Rafael Aguilar 42, Los Cocos, Puerto Plata 57000, Dominican Republic, and contacted at spftorzena@gmail.com and +1 829 686 3856. By placing an order through our store, you agree to the terms detailed below.

1. Order Processing

Orders are processed within 5 business days after payment confirmation.

Orders placed on weekends or holidays will be processed starting the next business day.

In case of stock shortages or issues with order preparation, the customer will be notified via the email address provided.

2. Shipping Options, Zones, and Delivery Times

We ship to the United States.

Available Shipping Options:

*Standard Shipping: Free (5 business days processing + transit time depending on the carrier in the USA)

*The indicated delivery times are estimates and may vary due to external factors (logistics operations, carriers, or other circumstances beyond Torzena's control).

3. Shipping Costs

Shipping is free for all orders destined for the United States.

No additional shipping costs are applied at checkout.

4. Order Tracking

Once shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

If you do not receive the email within 7 days of order processing, please contact putoe905@gmail.com

5. Deliveries and Addresses

It is the customer's responsibility to provide a complete and correct address.

If the order is returned due to an incorrect or incomplete address, reshipment may incur additional costs.

Address changes are only permitted within the first 24 hours of placing the order or before processing.

Once the order is in transit, address changes are not possible.

6. International Shipping and Customs

We do not ship internationally.

All orders are shipped exclusively within the United States, so no customs or import duties apply.

7. Delayed, Lost, or Shipping Issues

If you notice an unusual delay or issue, please contact us at putoe905@gmail.com, attaching:

*Order number
*Description of the problem
*Relevant evidence or information (if applicable)

Claims must be made within 7 days of delivery or the issue occurring.

8. Receiving and Verifying Your Package

We recommend inspecting your package upon delivery.

If you notice any damage or issues, please contact us as soon as possible for evaluation.

For products damaged or defective after delivery, please consult our internal support procedures by emailing putoe905@gmail.com

9. Cancellation Before Shipment

You can request to cancel your order before it is shipped.

Cancellations will only be accepted in the case of accidental purchases with a valid justification. Otherwise, the cancellation will not be approved.

10. Changes to this Policy

Torzena may modify this Shipping Policy at any time. Updates will take effect upon publication on torzena.com.

11. Contact

For any shipping-related inquiries:

Email: putoe905@gmail.com
Phone: +829 686 3856

At Torzena, we believe grooming should be safe, quiet & stress-free.

We are a pet care brand dedicated to making nail grooming at home safe, quiet, and stress-free. Our mission is to provide smart, high-quality tools that strengthen the bond between pets and their owners — one trim at a time.

 
 

  • Our Mission

    To empower pet owners with a smarter, quieter way to groom at home — delivering safe, precise nail care that keeps pets calm, comfortable, and looking their best.

  • Our Vision

    To become the go-to brand for modern pet nail care, trusted by pet owners across the United States for quality, safety, and results that speak for themselves.

  • Our Values

    • 🐾Care— Products designed with your pet's comfort and well-being in mind.
    • ✅Quality— Durable, safe materials built to last.
    • 💡Innovation— Smart, quiet technology that solves real grooming challenges.
    • 🏠Convenience— Professional nail care results, from the comfort of home.
    • ❤️Community— Pet lovers supporting your care journey, every step of the way.
 
 

Why Torzena?

At Torzena, we believe pet grooming should be stress-free for you and your pet.

Our USB Rechargeable Pet Nail Trimmer features a whisper-quiet, low-vibration motor that keeps your pet calm, with a safe grinding system that prevents over-cutting every time.

  • Ultra-quiet motor — no anxiety, no stress
  • USB rechargeable — groom anytime, anywhere
  • Safe & precise — no accidental cuts
  • Works for all pets — dogs, cats & small animals
  • Ergonomic grip — full control in every session

Premium care. Peace of mind. That's Torzena.