FAQs
🐾 About Our Products
Are your products safe for pets?
Our products are designed with everyday pet care in mind. Always follow the product instructions and use them appropriately for your pet.
Are the products suitable for all dogs and cats?
Most of our products are designed for a wide range of pets, but suitability can vary depending on size, breed, coat, and individual needs. Please check the product description for specific details.
How do I know which product is right for my pet?
Each product page explains what the product is designed to do, who it's best suited for, and how to use it. If you're still unsure, our support team is happy to help.
Pet Nail Grinder
Can I use the nail grinder on large dogs?
Yes. The grinder can be used on dogs of different sizes, including dogs with thicker nails. Take your time and gradually shorten the nail.
What if my pet is afraid of the grinder?
It's normal for some pets to need time to adjust. Let your pet become familiar with the sound and vibration before using it on their nails, and introduce it gradually.
Is a grinder better than traditional nail clippers?
A grinder allows you to shorten the nail gradually and smooth the edges, giving you more control during grooming.
2-in-1 Bath & Deshedding Brush
How does the 2-in-1 brush work?
It combines bathing and grooming in one tool, helping distribute shampoo through your pet's coat while loosening and removing loose fur.
Can I use my own pet shampoo?
Yes. Use a shampoo specifically formulated and suitable for your pet.
Does it help with shedding?
It helps remove loose fur during grooming. The amount of shedding will vary depending on your pet's breed, coat, and shedding cycle.
📦 Shipping & Orders
How long does shipping take?
Orders are typically processed within 1–3 business days. Delivery time depends on your location. Once your order ships, you'll receive tracking information.
Do you offer free shipping?
Yes. We currently offer free shipping within the United States.
Will I receive a tracking number?
Yes. Tracking information is provided once your order has been shipped.
What if my package is delayed or doesn't arrive?
Contact our support team with your order information. We'll help you track the shipment and determine the next steps.
🔒 Payments & Security
Is my payment information secure?
Yes. Payments are processed through secure payment infrastructure. Torzena does not directly receive or store your complete card details.
Do I need a PayPal account to pay?
Not necessarily. Eligible customers may be able to complete their purchase through PayPal's guest checkout using a debit or credit card.
↩️ Returns & Support
Can I return my order?
Yes. Returns are accepted within 30 days of delivery, subject to our return conditions. Please contact us before sending an item back.
What if my product arrives damaged or defective?
Contact us as soon as possible with your order number and photos of the issue. We'll review the situation and help you with the appropriate solution.
How can I contact Torzena?
You can reach our support team at putoe905@gmail.com We're here to help with product questions, orders, and any issues you may experience.