RETURNS AND REFUNDS POLICY – TORZENA

1. RIGHT OF RETURN

We offer a 30-day return period from the date of receipt of your order.

To be eligible, the item must meet the following conditions:

*Be in the same condition as when received
*Unused, unwashed, and unaltered
*Retain original tags (if applicable)
*Be in its original packaging
*Include proof of purchase or order number

2. PROCESS TO INITIATE A RETURN

To initiate a return, please contact us at:

📧 spftorzena@gmail.com

Once your request is approved, we will provide you with the corresponding instructions.

⚠️ Important:
Returns sent without prior authorization will not be accepted.

The return address will be provided on a case-by-case basis once the request is approved.

3. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

It is the customer's responsibility to inspect the order upon delivery.

If the product arrives:

*Defective
*Damaged
*Incorrect

You must contact us immediately so we can assess the situation.

We will request evidence (such as photos or videos) to process the claim correctly.

4. EXCEPTIONS (NON-REFUNDABLE ITEMS)

Some products cannot be returned, including:

*Perishable goods (food, plants, flowers)
*Personalized or custom-made products
*Personal care or hygiene products
*Hazardous materials, flammable liquids, or gases

We do not accept returns on:

*Sale or discounted items
*Gift cards

If you have any questions about a specific product, you can contact us before making your purchase.

5. EXCHANGES

The fastest way to get an exchange is:

*Request the return of the original item
*Wait for refund approval
*Place a new order for the desired product

6. RIGHT OF WITHDRAWAL (EUROPEAN UNION)

If the order is shipped to the European Union, the customer has the right to cancel or return their order within 14 calendar days, without needing to provide a reason.

The item must be in the same condition as when it was ordered:

*Unused
*With tags
*In original packaging
*With proof of purchase

7. REFUNDS

Once the return has been received and inspected, we will notify the customer whether the refund has been approved or rejected.

If approved:

*The refund will be issued to the original payment method
*The process may take up to 10 business days

⚠️ Important: The bank or payment provider may take additional time to process the refund.

8. CONTACT PERIOD

If more than 15 business days have passed since your refund was approved and you haven't received your money, you can contact us at:

📧 spftorzena@gmail.com

9. CONTACT

For any questions related to returns or refunds:

📧 Email: spftorzena@gmail.com