Shipping Policy

This Shipping Policy governs the shipment of products offered on the website torzena.com, operated by Torzena, located at Calle Rafael Aguilar 42, Los Cocos, Puerto Plata 57000, Dominican Republic, and contacted at spftorzena@gmail.com and +1 829 686 3856. By placing an order through our store, you agree to the terms detailed below.

1. Order Processing

Orders are processed within 5 business days after payment confirmation.

Orders placed on weekends or holidays will be processed starting the next business day.

In case of stock shortages or issues with order preparation, the customer will be notified via the email address provided.

2. Shipping Options, Zones, and Delivery Times

We ship to the United States.

Available Shipping Options:

*Standard Shipping: Free (5 business days processing + transit time depending on the carrier in the USA)
Free Shipping (AutoDS): Free in the United States (subject to carrier availability)

*The indicated delivery times are estimates and may vary due to external factors (logistics operations, carriers, or other circumstances beyond Torzena's control).

3. Shipping Costs

Shipping is free for all orders destined for the United States.

No additional shipping costs are applied at checkout.

4. Order Tracking

Once shipped, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

If you do not receive the email within 7 days of order processing, please contact spftorzena@gmail.com

5. Deliveries and Addresses

It is the customer's responsibility to provide a complete and correct address.

If the order is returned due to an incorrect or incomplete address, reshipment may incur additional costs.

Address changes are only permitted within the first 24 hours of placing the order or before processing.

Once the order is in transit, address changes are not possible.

6. International Shipping and Customs

We do not ship internationally.

All orders are shipped exclusively within the United States, so no customs or import duties apply.

7. Delayed, Lost, or Shipping Issues

If you notice an unusual delay or issue, please contact us at spftorzena@gmail.com, attaching:

*Order number
*Description of the problem
*Relevant evidence or information (if applicable)

Claims must be made within 7 days of delivery or the issue occurring.

8. Receiving and Verifying Your Package

We recommend inspecting your package upon delivery.

If you notice any damage or issues, please contact us as soon as possible for evaluation.

For products damaged or defective after delivery, please consult our internal support procedures by emailing spftorzena@gmail.com

9. Cancellation Before Shipment

You can request to cancel your order before it is shipped.

Cancellations will only be accepted in the case of accidental purchases with a valid justification. Otherwise, the cancellation will not be approved.

10. Changes to this Policy

Torzena may modify this Shipping Policy at any time. Updates will take effect upon publication on torzena.com.

11. Contact

For any shipping-related inquiries:

Email: spftorzena@gmail.com
Phone: +829 686 3856